Mission (Sat Dec 10th, 2005 12:10:56 PM, by Eric Garner) A statement of mission is one of the most powerful things you
can do, whether you are running a major corporation or a small
team. It expresses the purpose for the organisation's existence,
its raison d'etre, and becomes the rallying point around which...
Organizational Structure (Sat Dec 10th, 2005 12:10:56 PM, by Manik Thapar (MBA)) Organizations are complex entities, encompassing in them various
elements, both external and internal in nature. To incorporate
these various elements in a organization so that it functions at
a optimum level requires a organizational structure, which ...
What do Trainers do When They are not Training? (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) In the new corporate environments where everyone wears more than
one hat, trainers are often responsible for a myriad of duties
beyond just facilitating new training classes. Their job is
often that of Maintenance, IT Guru, Subject Matter Expert,
Coac...
Are You Anti-Customer? (Sat Dec 10th, 2005 12:10:56 PM, by Diana Liffick) Fighting the daily currents of customer wants and needs can be
demanding and stressful. Stress, as we all know, adversely
affects our mental and physical well-being. It can make us
defensive, temperamental and otherwise gloomy. Unfortunately
though, s...
Time Management and the "to do" list (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) I recently did a web search on time management and received
50,500,000 hits. In reality probably only two to three hundred
of them were really about time management, but the prevalence of
such sites indicates how important the concept is to all of us.
...
Selling Sales to Customer Service Agents (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) The Sales Stigma
Somewhere along the way sales got a bad rap. I'm sure all of us
can relate to having dealt with a salesperson that made us
uncomfortable, pressured us into making a decision, or even
mislead us about the product or service.
...
One Minute Feedback (Sat Dec 10th, 2005 12:10:56 PM, by Carole Sue Jones) Like team leaders in any industry, Call Center managers must
accomplish countless tasks in a given day. From presiding over
call allocations and reading and responding to e-mails, to
responding to supervisors' requests, reviewing resumes and
setting u...
Qualities of a Great Manager (Sat Dec 10th, 2005 12:10:55 PM, by Carole Sue Jones) In the call center environment we are often only as successful
as the people we hire. While our front line employees are
critical to our business, choosing the right managers powerfully
impact your success. So what makes a good manager? Ask 100
people...
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